Good news and bad news551

Good news and bad news

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Good news and bad news

Post  BabbyOverseer on April 22nd 2013, 8:43 pm

Good news and bad news.

Good news: The site is back, and the lag is almost nonexistent.

Bad news: http://theoverseerproject.tumblr.com/post/48652518566/player-data-has-all-been-deleted

There really isn't much else to say on the matter. This whole event has rendered me more or less speechless.

I'm not sure to what extent actually accounts and general progress will be restored; to my knowledge just the player table was knocked out, and I seem to recall hearing that we do have a backup all the way from Feb. 9th at least. So things that were stored in separate tables such as sessions, echeladder rung names, aspect patterns, dungeons, messages and the like should still be there. But most player data will either be rolled back to that backup or lost.

So yeah. I doubt a "sorry" at this point will even begin to make up for this major screw-up, but for what it's worth, you have our sincerest apologies. We'll keep you posted on compensation opportunities and the like, but for now, it is what it is.

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Re: Good news and bad news

Post  Crasher on April 22nd 2013, 8:47 pm

So I created a new session and a new player and I'm still getting the "Login Details Incorrect". I then did ANOTHER session and player (just in case), and it still says it's incorrect.

Any reason why?

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Re: Good news and bad news

Post  OverlordJ on April 22nd 2013, 8:55 pm

Crasher wrote:So I created a new session and a new player and I'm still getting the "Login Details Incorrect". I then did ANOTHER session and player (just in case), and it still says it's incorrect.

Any reason why?

You didn't follow the link, did you?

Either way, is clear how much can be restored?
Can anything be restored at all?

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Re: Good news and bad news

Post  Sicon112 on April 22nd 2013, 9:01 pm

I think my session was going to end up starting afresh anyway, so personally I'm not too worried about the whole matter, but just in case, what would happen if you DID manage to restore accounts, but someone had reused their old player name?

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Re: Good news and bad news

Post  JordanTH on April 22nd 2013, 9:03 pm

I have some screenshots from the 'view session' lookup of our session that I'll paste here in case they're of any use:

https://imageshack.us/a/img5/2262/part1od.png
https://imageshack.us/a/img138/5614/part2qx.png
https://imageshack.us/a/img443/7462/part3h.png

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Re: Good news and bad news

Post  BabbyOverseer on April 22nd 2013, 9:23 pm

JordanTH wrote:I have some screenshots from the 'view session' lookup of our session that I'll paste here in case they're of any use:

https://imageshack.us/a/img5/2262/part1od.png
https://imageshack.us/a/img138/5614/part2qx.png
https://imageshack.us/a/img443/7462/part3h.png

Wait, did you take those just now or were those from before the reboot?

Also, I have NO idea why people are unable to login. According to the session viewer, sessions and player accounts are able to be created as normal.

I can at least confirm that all items are still in the game, so no need to worry about resubmitting anything - the only thing that would be gone is any unprocessed feedback you still had before the backup was taken.

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Re: Good news and bad news

Post  OverlordJ on April 22nd 2013, 9:25 pm

...
I have no idea what to do if sessions don't get restored to be honest...

EDIT:
BabbyOverseer wrote:Wait, did you take those just now or were those from before the reboot?

Also, I have NO idea why people are unable to login. According to the session viewer, sessions and player accounts are able to be created as normal.

I can at least confirm that all items are still in the game, so no need to worry about resubmitting anything - the only thing that would be gone is any unprocessed feedback you still had before the backup was taken.

Yeah, I think it's probably that they are trying to log into their old session, which don't exist anymore...

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Re: Good news and bad news

Post  gnomeFascination on April 22nd 2013, 9:28 pm

OverlordJ wrote:...
I have no idea what to do if sessions don't get restored to be honest...

EDIT:
BabbyOverseer wrote:Wait, did you take those just now or were those from before the reboot?

Also, I have NO idea why people are unable to login. According to the session viewer, sessions and player accounts are able to be created as normal.

I can at least confirm that all items are still in the game, so no need to worry about resubmitting anything - the only thing that would be gone is any unprocessed feedback you still had before the backup was taken.

Yeah, I think it's probably that they are trying to log into their old session, which don't exist anymore...

Im having login problems to though...and i made a new session as soon as i found out the site was back up...

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Re: Good news and bad news

Post  BabbyOverseer on April 22nd 2013, 9:29 pm

Actually, people are recreating their old sessions and accounts, but are still unable to log in to them. I have tried this by recreating the Developers session and my Blahdev account; the site told me that I entered successfully, and the session info page shows that I am in the session and all of my details are correct (for a level 1 player), but I cannot log in.

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Re: Good news and bad news

Post  JordanTH on April 22nd 2013, 9:29 pm

BabbyOverseer wrote:
JordanTH wrote:I have some screenshots from the 'view session' lookup of our session that I'll paste here in case they're of any use:

https://imageshack.us/a/img5/2262/part1od.png
https://imageshack.us/a/img138/5614/part2qx.png
https://imageshack.us/a/img443/7462/part3h.png

Wait, did you take those just now or were those from before the reboot?

I took them from a pre-reboot tab that was still open.

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Re: Good news and bad news

Post  BabbyOverseer on April 22nd 2013, 9:34 pm

JordanTH wrote:
BabbyOverseer wrote:
JordanTH wrote:I have some screenshots from the 'view session' lookup of our session that I'll paste here in case they're of any use:

https://imageshack.us/a/img5/2262/part1od.png
https://imageshack.us/a/img138/5614/part2qx.png
https://imageshack.us/a/img443/7462/part3h.png

Wait, did you take those just now or were those from before the reboot?

I took them from a pre-reboot tab that was still open.

Ah. When normality is restored, I will use the data in those screens to restore as many details about each account as possible.

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Re: Good news and bad news

Post  post-itman on April 22nd 2013, 9:44 pm

Real shame this happened. I wasn't too far in but...oh well. Sometimes the miracle of a new beginning is a nice thing. Luckily things can be restored for those very far in. As for me and my session, I'm just gonna say we "scratched" and we're entering the alpha session.

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Re: Good news and bad news

Post  OverlordJ on April 22nd 2013, 9:46 pm

So should we try to recreate our old account?
...


Sad

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Re: Good news and bad news

Post  post-itman on April 22nd 2013, 10:10 pm

So I'm redoing a session, and we're missing a Space player. Do I tell one of my players to change their aspect or should I just go ahead and start the session without a Space player?

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Re: Good news and bad news

Post  BabbyOverseer on April 22nd 2013, 10:20 pm

Unfortunately, the best course of action appears to be a full-on reset, so everyone will have to remake their sessions and player accounts.

All hope is not lost, however. A compensation plan will be put into action. There is a page that the devs use to quickly give rewards to players in the forms of grist, boons, encounters, and items. For a week, this page will be open to the public for use by everyone. That way, players can decide what is fair to give to themselves. There's no way to tell who had what last time, so we're using the honor system here. If you want to cheat, it's on you.

As for the login issue, the source has been identified and a solution is being worked on. It's looking like the player accounts MIGHT have to be remade again. I'll keep you all posted.

UPDATE: Logins should work now, but we had to flush the player table again, so anyone who made an account will have to do so again. Sessions should still be there though.

UPDATE2: Rewards are now live for everyone. Go here once you've made your account and logged in to give yourself whatever form of compensation you desire! Unfortunately, echeladder rungs and such can't be acquired from here, but encounters can, and with an endgame weapon it shouldn't take long to get back to 612.


Last edited by BabbyOverseer on April 22nd 2013, 10:31 pm; edited 1 time in total

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